"Service" starts already in the development phase

The question of when the service department comes into play often arises only when the first issues with occur. An effective after-sales concept should start already during the development phase. This is where we lay the foundation for technical documentation, training documents, spare part definitions, maintenance-friendliness, and machine diagnostics.

 

The importance of early-phase integration

 

A well-functioning after-sales concept begins with the early involvement of the service team during the development phase. This ensures that technical documentation, training materials, and all essential elements for future service are seamlessly integrated.

 

Efficiency from the very beginning

 

By considering service aspects during the development phase, we not only enhance the efficiency of the entire process but also minimize potential issues in later operation. Targeted spare part definition and maintenance-friendliness create long-term added value.

 

Laying the groundwork for satisfied customers

 

The quality of customer service starts with the product itself. We establish the foundations for a positive customer experience by ensuring that diagnostic capabilities, maintenance instructions, and training are optimally designed straight away.

 

The key to success

 

Early integration of the service mindset is the key to success. Contact me to learn more about how we can fast-track your company's approach to service.